Frequently asked questions

Frequently Asked Questions

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be.
You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

Click here to view our pet policy

Is there car parking?

Yes, there are 158 secure allocated car parking spaces available to rent by residents. There are also a small number disabled access parking spaces as well as pay-as-you-go electric vehicle charging bays in the wider development. You can apply to rent a parking space (not including electric charging bay) for a monthly fee.

When will I be able to move in?

Our next apartments are to be released in early 2022, but occassionally vacancies become available, so please get in touch. Limited free car unloading space is available and can be booked for your move in day, please ask a member of the resident services team.

How do I book a viewing

Our show apartments are already open, so we look forward to showing you around and talking you through everything. Please give our partners at Fenn Wright a call on 0120 6764 499 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll happily book you in. Your first viewing would be a virtual video or real-time video call with one of the resident services team and the next stage if you wish to proceed would be a viewing in person with protocols in place due to COVID-19 to keep our residents and staff safe. Limited free car space is available and can be booked for your viewing, please ask a member of the resident services team.

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the onsite team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.

Is broadband included?

Yes 150 Mbps is included. Apartments will also be set up for Freeview, Sky TV and BT TV.

Is there cycle storage?

Yes. It’s free and within the gated development, available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain.

Is there a Residents' Lounge?

Absolutely. Our residents’ lounge is on the ground floor of Willow Place and comes with superfast broadband. It’s a great spot for catching up on work, entertaining friends or just chilling out.

Will there be residents' events?

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discount?

Yes. All our residents get access to local business discounts especially for our residents. From eating out at a restaurant to joining your local gym. Speak with the Resident Services team for more information.

What sort of contracts will be available?

Stay as long as you want, minimum contract from 6 months to 5 years. You decide your contract's length. And we only ask for 2 calendar months' notice before you leave. See your terms in your tenancy agreement for further information

Is there an initial deposit?

We ask for a dilapidation deposit of one month's rent when you move in. It will be refunded, so long as your apartment is returned in good condition at the end of your tenancy with no damages and the property is cleaned to a high standard.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

You can’t smoke in the apartment, however you can smoke outside the buildings in the smoking designated areas.

Can I hire the private meeting rooms or dining rooms?

Yes. These can be hired for a small fee for cleaning and these rooms can be reserved through the onsite concierge team. Available early 2022.

Do I need to pay for utilities?

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.

Is there an online support service?

Yes. All residents have access to a private residents portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Is there public transport nearby?

Yes, Chelmsford Station is just a 15-minute walk away.

See location

Who is my landlord?

One Canalside is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

What's included in my rent?
  • Your apartment
  • Designer furniture if applicable
  • Superfast broadband
  • Cycle storage
  • Management team & concierge onsite
  • Flexible contracts
  • Parcel collection
  • Maintenance team onsite
  • All our amenities:
    • Residents’ lounge with unlimited Barista quality coffee
    • Resident work zones with superfast broadband
    • Private meeting room
    • Games room. Available early 2022
    • Private dining rooms. Available early 2022

Click here to view the amenities

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively call them direct on the One Canalside telephone number, +44 (0)1245 979500. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

  • A copy of full driving or provisional photo card UK driving license
  • Copy of birth certificate.

If you are outside of the EEA we will require:

  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application can not begin – therefore it is imperative these

documents are received asap.

Please email the documents to This email address is being protected from spambots. You need JavaScript enabled to view it. if you haven’t already provided these

during the enquiry/viewing process.

What is a reference check?
  • Once the full documents are received your application details will be sent to our trusted approved referencing agency, UK Tenant Data (UKTD). We will endeavour to do this within no more than 24 hours (depending on move in date) of confirmation of the reservation so not to hold you up moving into your new home.
  • UKTD will email you straightaway and request that you complete their online application form.
  • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
  • Please complete the form as soon as it is received so that UKTD can start your reference check.
  • Where necessary the reference check will include an employment and previous landlord references.
  • Upon completion of the credit check, UKTD will contact the Residents’ Services Team and confirm if you have passed or failed.
  • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at One Canalside.
Who arranges my move in date?
  • Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.
What happens after my move in?
  • The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a One Canalside resident!! (These documents will also be available to you via the Resident Portal).
  • Following your move in any queries or questions you may have will be happily answered by our Resident Services Team to whom you'll already know.
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the This email address is being protected from spambots. You need JavaScript enabled to view it. email or pop and see the team in person and we’ll schedule in a date and time.
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from UKTD (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).
Recap on One Canalside's main benefits
  • Brand new canalside development, the first of its kind in Chelmsford, luxury community based homes
  • Access to on-site amenities including residents lounge, co-working areas and free cycle storage
  • Friendly and professional on-site team, 7 days a week
  • Pet Friendly for your little furry friends
  • Local business/pubs/restaurants discounts, ONLY for One Canalside Residents
  • On-site secure parking
  • 15 minute walk to Chelmsford Train Station
  • Moments away from the hub of Chelmsford City Centre
  • Regular on site Resident Events
  • Your own on-site community


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One Canalside is working in partnership with Fenn Wright to deliver the best possible customer service. Please enter your details below and we’ll be in contact with you shortly about our next apartments to be released in early 2022.

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